Cancellation, Return / Exchange & Warranty Policies
GKB Opticals (M/s. GKB Lens Private Limited) genuinely cares for your eyes and strives to provide a smooth and uninterrupted buying experience on GKB Opticals online. We offer full and partial cancellation, return/exchange, and warranty policies as detailed below. Please note: We have no refund policy.
Cancellation Policy
- A customer can cancel the order within 12 hours of placing it.
- Cancellation can be done by clicking the cancellation button in the order confirmation email.
- GKB Opticals reserves the right to cancel an order due to:
- Non-availability of the ordered product
- Inaccuracy in product details or pricing information (typographical errors) on www.gkboptical.com
- In case of such cancellation, the company will inform the customer, and the customer support team will guide regarding further refund formalities.
Return and/or Exchange
- Applicable only on Frames, Sunglasses, and Contact Lenses.
- Contact Lenses must be returned in sealed condition to be eligible for exchange.
- For issues with prescription lenses, contact the customer support team first for guidance.
- Frames fitted with lenses from other companies (except GKB Opticals) are not eligible; the company will not take responsibility for any fitting damage.
Return and/or Exchange Process
- Requests can be made within 7 days from receipt of the product.
- Customers must contact GKB Opticals customer support at 1800 419 1990 or email support@gkboptical.com including the order and invoice number in the subject line.
- Products should be returned only after receiving the return confirmation email from customer support.
- Products must be returned in their original, unused, unaltered, and packed condition.
- The courier will accept the return only if the package is properly sealed.
- Include the invoice and warranty card (original) in the package for processing.
- Customer support will assist with placing an exchange order. For the Frame/Sunglass exchange, customers can choose the same or a higher-priced frame.
- If opting for a lower-priced frame, the price difference will not be refunded.
- The return/exchange process begins only after the product is received in the condition mentioned above.
- If the box shows extensive visible damage, do not accept delivery; contact customer support.
- Contact Lenses (except Toric Lenses) can be exchanged within 6 months from the invoice date if:
- Boxes are sealed, unopened, and safe.
- Boxes have no marks or dents.
- Warranty Policy